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Cannot Sign Documents from InsureSign anymore


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I am having a new issue. When clients use InsureSign and return the doc to me to countersign, I cannot use QuickSign. This does not happen to all users in my office, only to me, for some reason. What is the fix? I used to be able to and yesterday I uploaded the new version of Nitro Pro that was in the email from Nitro Pro to do for "fixes".  Can anyone please help me?

Thank you


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  • Official Nitronaut
Allain Umailin

Hello @Bunny3612,

Thank you for reaching out to us through our Community Forums!

Upon opening your test file using the same build, QuickSign is available and I am not not having issues:


Have you tried running a repair of the Nitro Pro application? You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603

Thank you for choosing Nitro and I hope this helps!

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