Bunny3612 Posted October 3, 2019 Report Share Posted October 3, 2019 I am having a new issue. When clients use InsureSign and return the doc to me to countersign, I cannot use QuickSign. This does not happen to all users in my office, only to me, for some reason. What is the fix? I used to be able to and yesterday I uploaded the new version of Nitro Pro that was in the email from Nitro Pro to do for "fixes". Can anyone please help me? Thank you Sara Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 3, 2019 Official Nitronaut Report Share Posted October 3, 2019 Hello @Bunny3612, Thank you for reaching out to us through our Community Forums! Upon opening your test file using the same build, QuickSign is available and I am not not having issues: Have you tried running a repair of the Nitro Pro application? You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Bunny3612 Posted October 3, 2019 Author Report Share Posted October 3, 2019 Sara Test - Signed.pdf I have run a repair of Nitro Pro and I also have uninstalled and reinstalled. I STILL cannot use the QuickSign. Please help! I paid for this service soley for that option! I have attached my form. Link to comment Share on other sites More sharing options...
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