Tammy_H Posted October 5, 2019 Report Share Posted October 5, 2019 My Nitro Software keeps crashing so I finally uninstalled and went to reinstall (after submitting numerous crash reports with no response) but now I cant reactivate. It says my serial number or license isn't valid so I followed the steps to deactivate and reactive and wont allow that either. I purchased this upgrade last year and have the email with the serial number so I know I am entering the correct information. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 7, 2019 Official Nitronaut Report Share Posted October 7, 2019 Hello Tammy, Thanks for reaching out to us! Please send me the serial number via direct message, the serial number you were using so I can check. Thanks! Link to comment Share on other sites More sharing options...
mnbender635 Posted October 7, 2019 Report Share Posted October 7, 2019 (edited) I have reset my license and deleted activations in the portal. I still cant click on activate in the app and get it to allow me to enter my serial #. I tried to reinstall and i get an error during install that a network location *:.. is unavailable. Any help would be appreciated. Thx could not access network location *:\. Edited October 7, 2019 by mnbender635 Link to comment Share on other sites More sharing options...
Tammy_H Posted October 10, 2019 Author Report Share Posted October 10, 2019 Leslie, I messaged you the info a few days ago and have not gotten a response. I use this software for my business and need this resolved asap. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 15, 2019 Official Nitronaut Report Share Posted October 15, 2019 Hello Tammy_H, The serial number you provided is for Nitro Pro 12. Please uninstall Nitro Pro completely. Then use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671 When your system is back up, close all of your open applications and install Nitro Pro 12.16.3.574 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads Please let us know how that goes. Link to comment Share on other sites More sharing options...
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