Tammy_H 0 Report post Posted October 5, 2019 My Nitro Software keeps crashing so I finally uninstalled and went to reinstall (after submitting numerous crash reports with no response) but now I cant reactivate. It says my serial number or license isn't valid so I followed the steps to deactivate and reactive and wont allow that either. I purchased this upgrade last year and have the email with the serial number so I know I am entering the correct information. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 7, 2019 Hello Tammy, Thanks for reaching out to us! Please send me the serial number via direct message, the serial number you were using so I can check. Thanks! Share this post Link to post Share on other sites
mnbender635 0 Report post Posted October 7, 2019 (edited) I have reset my license and deleted activations in the portal. I still cant click on activate in the app and get it to allow me to enter my serial #. I tried to reinstall and i get an error during install that a network location *:.. is unavailable. Any help would be appreciated. Thx could not access network location *:\. Edited October 7, 2019 by mnbender635 Share this post Link to post Share on other sites
Tammy_H 0 Report post Posted October 10, 2019 Leslie, I messaged you the info a few days ago and have not gotten a response. I use this software for my business and need this resolved asap. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 15, 2019 Hello Tammy_H, The serial number you provided is for Nitro Pro 12. Please uninstall Nitro Pro completely. Then use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671 When your system is back up, close all of your open applications and install Nitro Pro 12.16.3.574 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads Please let us know how that goes. Share this post Link to post Share on other sites
