henry@horizonglass.com Posted October 7, 2019 Report Share Posted October 7, 2019 This is very frustrating: I purchased the Nitro 13 with support last week. I went to use it today and It says my trial expired. I did not sign up for trial, I purchased the full version with support. When I go online to support, it is saying my serial number is incorrect. I confirmed my serial number is correct from my email. How do I get this fixed? Why is there no phone number so I can talk to someone? I have spent hours trying to figure this out. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 8, 2019 Official Nitronaut Report Share Posted October 8, 2019 Hello Henry, Thanks for reaching out! I can see that you opened some support tickets, we'll be in touch through those tickets. Thanks! Link to comment Share on other sites More sharing options...
henry@horizonglass.com Posted October 8, 2019 Author Report Share Posted October 8, 2019 The reply was a computer generated generic response. I need to talk to a human, not a machine. I paid for a full version of Nitro 13 and I paid extra for support. I am not getting the help I need. Can you please provide a phone number to me for support. This crap of having to search for an hour to get a computer response is a bunch of baloney. Every time I tried to put my serial number in, it says it is not valid. I have it in my email confirmation and it is valid. This issue is on your end. Please fix this ASAP, I am dead in the water. Link to comment Share on other sites More sharing options...
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