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My Nitro is not working this week, I paid for it last week


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This is very frustrating:

I purchased the Nitro 13 with support last week. I went to use it today and It says my trial expired. I did not sign up for trial, I purchased the full version with support.

When I go online to support, it is saying my serial number is incorrect. I confirmed my serial number is correct from my email.

How do I get this fixed? Why is there no phone number so I can talk to someone?

I have spent hours trying to figure this out.

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  • Official Nitronaut

Hello Henry,

Thanks for reaching out!

I can see that you opened some support tickets, we'll be in touch through those tickets.


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The reply was a computer generated generic response.

I need to talk to a human, not a machine.

I paid for a full version of Nitro 13 and I paid extra for support. I am not getting the help I need. Can you please provide a phone number to me for support. This crap of having to search for an hour to get a computer response is a bunch of baloney. Every time I tried to put my serial number in, it says it is not valid. I have it in my email confirmation and it is valid. This issue is on your end. Please fix this ASAP, I am dead in the water.

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