License Transfer to New PC

[Olgiati]

Good morning,

first of all thank you for your attention.

The technical support from cleverbridge suggest to post a topic in the forum to solve my problem.

I'm trying to re-activate NitroPDF on my new laptop but without success.

I'll try to summarize here following the steps done:

1. Deativate the licence on the "old" pc. Confirmed by a pop-up message from the software
2. Installed on the new PC, used the license code received with payment confirmation. Got the following message:
   • -23: Errore – numero di licenza già utilizzato
3. Tentative to reset the key throught the link https://licenses.gonitro.com/prd/portal
   • Unsuccesfull: Sorry you may only deactivate 0 devices

For sake of completeness the details are the following:

• Serial Number: 2XXX0XXX9XXX0XXX72
• Version 12
• Status active
• Number of Activations 0
• Number of Activations Allowed 2

The previous laptop has been fully formatted. No way to access the original installation.

 

Any advice will be really appreciated!

thank you in advance for your support,

 

regards,

 

G

 

 

 

 

[Leslie V]

Hello G,

Thanks for reaching out to us!

I released your key so you can reactivate.

Please try again.

Cheers!

[Olgiati]

Hello Leslie!

It works, thank you very much! 

enjoy the day,

 

G