Font not appearing in Nitro Pro 12

[ShawnyC 0]

Hello,

We are looking to use a new font for all our documents and a colleague has downloaded this font to test it out beforehand. 

The font does not appear in the list of available fonts in Nitro – even though it is installed it on the PC and it is fully available on Word and other MS products.

The build number for the version being used is: 12.0.0.112 

Any assistance would be much appreciated

[Leslie V. 0]

Hello @ShawnyC,

Thanks for reaching out to us!

Please completely reinstall Nitro Pro 12, and make sure to get the latest update (12.16): https://www.gonitro.com/nps/product-details/downloads

If the issue persists, please forward the font here so we can test.

Thanks!

 

[ShawnyC 0]

Thanks for coming back to me @Leslie V..

My colleague has done this, but the font is still not showing.

Can you advise how I can send you the font? Font files aren't accepted as message attachments. 

Many thanks

[Shane Kimmey 0]

Hello,

I am having the same issue with a font not appearing in Nitro Pro 13. Are you able to test my font?

[Leslie V. 0]

On 8/19/2020 at 6:18 AM, Shane Kimmey said:

Hello,

I am having the same issue with a font not appearing in Nitro Pro 13. Are you able to test my font?

Please send us a the font so that we can test. Thanks!

[Shane Kimmey 0]

3 hours ago, Leslie V. said:

Please send us a the font so that we can test. Thanks!

Thanks, Leslie. 

This is a new PC with a fresh install of Win10. Nitro Pro 13 was one of the first pieces of software I installed and every font I have installed afterwards is not recognised. They are available in all other software (i.e. Word, Excel, etc.) but not Nitro. 

Where should I send the font/fonts to? What address?