Shel Posted October 17, 2019 Report Share Posted October 17, 2019 I purchased the Nitro Pro Productivity Suite Upgrade / VIP Access / with Premium Support which had unlimited product updates in 2018. There is no expiration date on my invoice at all. I can't get a ticket entered, Cleverbridge says it is not their issue, no phone number to call. Any ideas? Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 18, 2019 Official Nitronaut Report Share Posted October 18, 2019 Hello Shel, Thanks for reaching out to us! VIP Access expires after a year. Please let me know how I may help you. For any issues using Nitro Pro, please provide me with the following: - A detailed description of the issue you are experiencing - The file you are working on - Your OS (and also whether it is 32-bit or 64 bit?) - What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) - The exact steps you are taking - A screen shot of what you are seeing or any error message you are receiving Cheers! Link to comment Share on other sites More sharing options...
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