nitro productivity will not convert

[Trevor R]

Hello

Nitro productivity suite will not convert document to excel , or anything. nitro 8 and 10 would convert same document no problem

[Leslie V]

Hello Trevor,

Thanks for reaching out!

So that we can troubleshoot the problem, please provide me with the following:
- The file you are working on
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screenshot of what you are seeing or any error message you are receiving

I look forward to your response.
 

[Trevor R]

16 hours ago, Leslie V. said:

Hello Trevor,

Thanks for reaching out!

So that we can troubleshoot the problem, please provide me with the following:
- The file you are working on
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screenshot of what you are seeing or any error message you are receiving

I look forward to your response.
 

Hello Leslie

i cannot paste screenshot of what you asked  for

and i can't seem to add it when i save the screenshot

so how do i do it please?

i have made 3 screen shots

i am exported my bank account statement to a pdf

Commonwealth Bank of Australia

Naturally i do not think it is a good idea to broadcast this on line

 

 

There is another problem

i have tried to save signature from web cam same as i did in the other versions

so i go to

create new signature

webcam

preview

capture

but does not happen, even if i add a password

 

Best Regards

 

Trevor Reddicliffe

16 hours ago, Leslie V. said:

Hello Trevor,

Thanks for reaching out!

So that we can troubleshoot the problem, please provide me with the following:
- The file you are working on
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screenshot of what you are seeing or any error message you are receiving

I look forward to your response.
 

 

 

[Leslie V]

You can send me a direct message for this.

Thanks, Trevor!

[Trevor R]

13 hours ago, Leslie V. said:

You can send me a direct message for this.

Thanks, Trevor!

Hello Leslie

i do not think you understand

 

i want to send you 3 screenshots of the information you asked for

And i cannot see how i can do to here

Please tell me how to send these 3 screenshots to you

 

Thanks

Trevor

[Trevor R]

On 10/24/2019 at 11:17 PM, Leslie V. said:

Hello Trevor,

Thanks for reaching out!

So that we can troubleshoot the problem, please provide me with the following:
- The file you are working on
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screenshot of what you are seeing or any error message you are receiving

I look forward to your response.
 

 

[Leslie V]

Hello @Trevor R

I sent you a direct message.

Please check that out. Thanks!