Trev593 Posted October 28, 2019 Report Share Posted October 28, 2019 (edited) Hi, Many moons ago I stumbled across an excellent piece of SW called Nitro, so much so that I purchased it, V6 with OCR. My daughter persuaded me to switch to "Apple" so my old Windows pc collected dust, till now when I got Win10 and started to install my old favorites. So I have V6 going on to V7, if Brad Harris is to be believed, and I have been trying the last couple hours (while the paint dried) to install the SW again under Win10 and I get the error 22 thing. I did try to deactivate the srl number, I can see that I am allowed two, but to no avail, so I am a little bit stuck! Srl 234600-xxxxxx-yyyyyy guess that might tell you how old this is, anyway, I would like to install it again and upgrade it to V7, so that I can use it again. Would someone on the Nitro Support team be able to assist me, drop me an email perhaps? Appreciate the assist Nicholas Edited October 29, 2019 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 29, 2019 Official Nitronaut Report Share Posted October 29, 2019 Hello @Trev593, Thank you for reaching out to us through our Community Forums! Our record shows your serial number is for Nitro Pro 7 so please uninstall Nitro Pro 6 from your machine and reboot your machine. After rebooting, download and install the correct version using below offline installers: x32-bit: http://install.nitropdf.com/professional/en/nitro_pdf_professional7.exe x64-bit: http://install.nitropdf.com/professional/en/nitro_pdf_professional7_x64.exe After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Trev593 Posted October 29, 2019 Author Report Share Posted October 29, 2019 Hi AllianU Thank you Sir, it worked like a charm Much appreciated Best regards Nicholas (Trev593) Link to comment Share on other sites More sharing options...
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