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Nitro Pro not showing interactive/fillable data when opened


jasguild

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If I use Nitro Pro to open a pdf that already has interactive fillable data, such contents is not displayed whereas in other pdf software it is displayed.  Is there a setting to have Nitro Pro open and show the interactive fillable data?

 

Thanks

jasguild@hotmail.com

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  • Official Nitronaut
Allain Umailin

Hello @jasguild,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro. 
-Nitro Pro build (format is 13.X.X.X, e.g. 13.2.2.25) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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