al leotta Posted November 1, 2019 Report Share Posted November 1, 2019 Hi, Need help. My trial has expired and I can not activate the software. When I go to the software the activation buttons do not seem to work. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 1, 2019 Official Nitronaut Report Share Posted November 1, 2019 Hello @al leotta, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide the following information?: -Is the Activate button greyed-out or not responding? -What build of Nitro Pro are you working with? You can find this out by going to Control Panel > Programs and Features. -Has Nitro Pro been frequently disconnecting, or is this the first time it occurred? -When you open the program, are you receiving error 7089 or 2023? -Are you aware of any other changes to your environment (e.g. Windows Updates)? To check, please refer to this article:https://www.makeuseof.com/tag/how-to-find-out-every-last-thing-about-windows-update/ Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
al leotta Posted November 5, 2019 Author Report Share Posted November 5, 2019 Hello, 1) not responding 2) Nitro Pro 13.2.6.26 3) It is still working as an expired trial 4) yes I receive the message 7089. 5) do not think so, I am running windows 10 pro thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 5, 2019 Official Nitronaut Report Share Posted November 5, 2019 Hello @al leotta, Thank you for this information. To further assist you, I sent you a private message with steps to perform. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 6, 2019 Official Nitronaut Report Share Posted November 6, 2019 Hello @al leotta I just wanted to reach out regarding this issue. Our team has been able to find a workaround: 1. Close Nitro. 2. Go to C:\ProgramData\Nitro\Pro\13 (note that ProgramData is a hidden folder) You can also get to the ProgramData folder by typing %programdata% in the Windows Start Menu. 3. Delete the Nalpeiron folder 4. Relaunch Nitro and then try reactivating. This should now work. Please let us know how this goes for you. Link to comment Share on other sites More sharing options...
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