Program reverted and Activate button not working

[al leotta 0]

Hi,   Need help.    My trial has expired and I can not activate the software.   When I go to the software the activation buttons do not seem to work.

 

[AllainU 0]

Hello @al leotta,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the following information?:

-Is the Activate button greyed-out or not responding?

-What build of Nitro Pro are you working with? You can find this out by going to Control Panel > Programs and Features.

-Has Nitro Pro been frequently disconnecting, or is this the first time it occurred?

-When you open the program, are you receiving error 7089 or 2023?

-Are you aware of any other changes to your environment (e.g. Windows Updates)? To check, please refer to this article:
https://www.makeuseof.com/tag/how-to-find-out-every-last-thing-about-windows-update/ 

Thank you very much in advance and I am looking forward to hearing back from you.

[al leotta 0]

Hello,

1) not responding

2) Nitro Pro 13.2.6.26

3) It is still working as an expired trial

4)  yes I receive the message 7089.

5) do not think so,  I am running windows 10 pro

 

thank you

 

[AllainU 0]

Hello @al leotta,

Thank you for this information.

To further assist you, I sent you a private message with steps to perform.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Leslie V. 0]

Hello @al leotta

I just wanted to reach out regarding this issue.

Our team has been able to find a workaround:

1. Close Nitro. 
2. Go to C:\ProgramData\Nitro\Pro\13 (note that ProgramData is a hidden folder) You can also get to the ProgramData folder by typing %programdata% in the Windows Start Menu.
3. Delete the Nalpeiron folder
4. Relaunch Nitro and then try reactivating. This should now work. 

Please let us know how this goes for you.