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beans4347

zero Liscenses to deactivate

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beans4347

I recently upgraded my operating system to windows 10, and upon re-installing Nitro Pro7, it asked me to activate my product. When i use the support function, i was asked to put in my serial number, which i did.  It then asks me to deactivate a serial number in order to re-activacte my Liscense.  When i try to deactivate my serial number, i get an error that states  "I have zero Liscenses to deactivate"  But the following information is displayed..

Version 7
Status active
Number of Activations 0
Number of Activations Allowed 2

Can someone please help me avtivate my Nitro Pro 7 

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AllainU

Hello @beans4347,

Thank you for reaching out to us through our Community Forums!

To further assist you, please activate your copy of Nitro Pro 7 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

If the program is not yet installed, please use the following offline installers:

x32-bit: http://install.nitropdf.com/professional/en/nitro_pdf_professional7.exe 
x64-bit: http://install.nitropdf.com/professional/en/nitro_pdf_professional7_x64.exe

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

Thank you for choosing Nitro and I hope this helps!

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beans4347

Still Not working, 

Can you give me a link to - Nitro Pro 7 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate

Everytime i try to activate, it asks me to deactivate first, but i have zero devices to deactivate.

Thank you for your help, I greatly appreciate it.

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AllainU

Hello @beans4347,

Kindly that our Activation Portal is only for deactivating our licenses.

Have you already installed the program on your machine?

To further assist you, please provide a screenshot of the page or windows that is asking you to deactivate first the program.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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