alfonso valdes Posted November 13, 2019 Report Share Posted November 13, 2019 (edited) Good day I tried installing my account on a new computer and would not allow me to do so. The Nitro I bought provided for 2 activations and these where never used. When troubleshooting via the nitro website I was asked to deactivate and then activate, this never worked. Please help. Thank you Edited November 13, 2019 by alfonso word not Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 14, 2019 Official Nitronaut Report Share Posted November 14, 2019 Hello Alfonso, Thanks for reaching out to us! Please uninstall Nitro Pro and reinstall Nitro Pro 12. You can get the correct version 12 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number for version 12. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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