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Activation / deactivation

alfonso valdes

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alfonso valdes

Good day

I tried installing my account on a new computer and would not allow me to do so.  The Nitro I bought provided for 2 activations and these where never used.  When troubleshooting via the nitro website I was asked to deactivate and then activate, this never worked.  Please help. 

Thank you

Edited by alfonso
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  • Official Nitronaut

Hello Alfonso,

Thanks for reaching out to us! 

Please uninstall Nitro Pro and reinstall Nitro Pro 12. You can get the correct version 12 installers from this page: 

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number for version 12.

Please let me know how that goes.

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