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SN not recognised for upgrade


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After entering SN from Nitro Pro 9 for upgrade pricing I receive the following "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue".

When I checked the licence portal the SN confirmed all OK.

Whats the cost of upgrading to version 13 from 9


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  • Official Nitronaut
Allain Umailin

Hello @chris@mitecgroup.co.uk,

Thank you for reaching out to us through our Community Forums!

A few adjustments has been made on your Nitro Pro 9 license so please try upgrading again to Nitro Pro 13 only for $79.99.

Thank you for choosing Nitro and I hope this helps!

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