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Need to Activate Nitro Pro


krystyn
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In Feb of 2019 I bought Nitro Pro 12 with 2 activation's.  I recently bought a new computer and need to install Nitro Pro on it.  I went through the process as instructed and deactivated my license, but there was no place to enter my serial number.  I see that I have 2 activations, but do not know how to get them started.   Please have someone contact me to let me know where and how to insert my serial number to activate my account.  

I agree with others that it is super frustrating that there is not an easy way to get this information.  There should either be a live chat or support number to call. 

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  • Official Nitronaut
Allain Umailin

Hello @krystyn,

Thank you for reaching out to us through our Community Forums!

Please be aware that as much as we would like to provide phone support, our ticketing system is the fastest way we can communicate with our customers if you have Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions).

To further assist you with your concern, I have checked your Nitro Pro 12 license and I can see you only have 1/2 activations. If you still have the program installed on the machine you would like to replace, just uninstall the program and it will auto-deactivate. Please ensure your machine is connected to the Internet.

Once done, install the program using below offline installer on your new machine:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Should you have further questions, please do not hesitate to reach-out again.

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