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Cannot Deactivate


Gina
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Hello,

I have a client who uses Nitro Pro 10, the device it was activated on recently had a hard drive replacement due to corrupted disk.  Now we are unable to activate Nitro Pro on the new hard drive, as we are unable to access the old one to deactivate.  Is it possible to somehow have this product deactivated in order to reactivate the software?

Thanks!!

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  • Official Nitronaut
Allain Umailin

Hello @Gina,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number for the Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Gina,

Thank you for your private mesage.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

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