pvision Posted November 21, 2019 Report Share Posted November 21, 2019 Using an older version of Nitro Pro, a Win 7 machine and a Flatbed Scan Maker 5800 scanner, Nitro Pro worked fine. I used it to create PDFs, Combine PDFs, and to convert to other MS Office documents. I upgraded the computer to Win 10 late August 2019. And Nitro Pro to a new version. Nitro Pro did not work, Nitro hung up with errors! It would not scan any document. Yet using Photoshop and the same scanner I could scan perfectly fine. I corresponded with Nitro Pro technical support in September, after several emails back and forth this issues; on November 2nd I was told by a Kelvin Villarin “A number of users have reported this issue as well and our technical support staff has already created a bug case, and escalated to our Product team for further review.” On November 4th I was told to download and install a new version of Nitro Pro 13. I did. I was able to scan however the quality of the PDFs was terrible. I then replied with copies of PDFs made with Nitro and some made with Photoshop to compare the difference. Showing Nitro again was terrible, asking support what should I change. On November 6th I heard back asking for screen shots of the interface I was using, I sent this again. Then Kevin wanted to set up a Net Meeting support call on November 8th we scheduled it for 8 am. He never called. Then I was told a Leslie was going to call on Friday the 15th, I even received an email saying I should download Net meeting. She never called! I purchased a new version of Nitro Pro which never has worked, I would think they would want to help make it work correctly. At this point it seems no one is interested in helping. I would like to know how I can get a refund. I would rather get the help I need! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 22, 2019 Official Nitronaut Report Share Posted November 22, 2019 Hello Terry, I apologize for the frustration this may have caused. Please note the Net Meeting was scheduled at 8AM Eastern. I sent the Net Meeting Details at 7:52AM (codes expire, so we have to do it right before the scheduled meeting) I waited for you to go online and do the net meeting with me as scheduled, but I never heard from you. I stayed on for another 10 minutes before I sent you another email asking you when you wanted to re-schedule since you were not available. I have responded to the support ticket. Cheers! Link to comment Share on other sites More sharing options...
pvision Posted November 23, 2019 Author Report Share Posted November 23, 2019 Last week I installed the app logged in with the code, when I got your email, it stayed open until I got your email canceling!! I will be here at 8 am Monday EST and watch for the email Please re confirm today that well will use net meeting Link to comment Share on other sites More sharing options...
pvision Posted November 23, 2019 Author Report Share Posted November 23, 2019 Be aware my email goes through a third party spam filter, it can delay messages 15 - 30 minutes Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 25, 2019 Official Nitronaut Report Share Posted November 25, 2019 Hello @pvision, I'll send an email through the ticket. Please respond through that as well. Cheers! Link to comment Share on other sites More sharing options...
pvision Posted November 25, 2019 Author Report Share Posted November 25, 2019 I will be at the computer starting at 7:45am until 9 tomorrow Tuesday will be at the computer starting at 7:45am until 9 tomorrow Tuesday Remember my third party spam filter can delay email by 30 minutes Link to comment Share on other sites More sharing options...
pvision Posted November 26, 2019 Author Report Share Posted November 26, 2019 I'm here ready, and waiting for your email. 7:25 am Tuesday Link to comment Share on other sites More sharing options...
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