pvision Posted November 21, 2019 Report Share Posted November 21, 2019 Using an older version of Nitro Pro, a Win 7 machine and a Flatbed Scan Maker 5800 scanner, Nitro Pro worked fine. I used it to create PDFs, Combine PDFs, and to convert to other MS Office documents. I upgraded the computer to Win 10 late August 2019. And Nitro Pro to a new version. Nitro Pro did not work, Nitro hung up with errors! It would not scan any document. Yet using Photoshop and the same scanner I could scan perfectly fine. I corresponded with Nitro Pro technical support in September, after several emails back and forth this issues; on November 2nd I was told by a Kelvin Villarin “A number of users have reported this issue as well and our technical support staff has already created a bug case, and escalated to our Product team for further review.” On November 4th I was told to download and install a new version of Nitro Pro 13. I did. I was able to scan however the quality of the PDFs was terrible. I then replied with copies of PDFs made with Nitro and some made with Photoshop to compare the difference. Showing Nitro again was terrible, asking support what should I change. On November 6th I heard back asking for screen shots of the interface I was using, I sent this again. Then Kevin wanted to set up a Net Meeting support call on November 8th we scheduled it for 8 am. He never called. Then I was told a Leslie was going to call on Friday the 15th, I even received an email saying I should download Net meeting. She never called! I purchased a new version of Nitro Pro which never has worked, I would think they would want to help make it work correctly. At this point it seems no one is interested in helping. I would like to know how I can get a refund. I would rather get the help I need! Link to comment Share on other sites More sharing options...
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