pvision 0 Report post Posted November 21, 2019 Using an older version of Nitro Pro, a Win 7 machine and a Flatbed Scan Maker 5800 scanner, Nitro Pro worked fine. I used it to create PDFs, Combine PDFs, and to convert to other MS Office documents. I upgraded the computer to Win 10 late August 2019. And Nitro Pro to a new version. Nitro Pro did not work, Nitro hung up with errors! It would not scan any document. Yet using Photoshop and the same scanner I could scan perfectly fine. I corresponded with Nitro Pro technical support in September, after several emails back and forth this issues; on November 2nd I was told by a Kelvin Villarin “A number of users have reported this issue as well and our technical support staff has already created a bug case, and escalated to our Product team for further review.” On November 4th I was told to download and install a new version of Nitro Pro 13. I did. I was able to scan however the quality of the PDFs was terrible. I then replied with copies of PDFs made with Nitro and some made with Photoshop to compare the difference. Showing Nitro again was terrible, asking support what should I change. On November 6th I heard back asking for screen shots of the interface I was using, I sent this again. Then Kevin wanted to set up a Net Meeting support call on November 8th we scheduled it for 8 am. He never called. Then I was told a Leslie was going to call on Friday the 15th, I even received an email saying I should download Net meeting. She never called! I purchased a new version of Nitro Pro which never has worked, I would think they would want to help make it work correctly. At this point it seems no one is interested in helping. I would like to know how I can get a refund. I would rather get the help I need! Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 22, 2019 Hello Terry, I apologize for the frustration this may have caused. Please note the Net Meeting was scheduled at 8AM Eastern. I sent the Net Meeting Details at 7:52AM (codes expire, so we have to do it right before the scheduled meeting) I waited for you to go online and do the net meeting with me as scheduled, but I never heard from you. I stayed on for another 10 minutes before I sent you another email asking you when you wanted to re-schedule since you were not available. I have responded to the support ticket. Cheers! Share this post Link to post Share on other sites
pvision 0 Report post Posted November 23, 2019 Last week I installed the app logged in with the code, when I got your email, it stayed open until I got your email canceling!! I will be here at 8 am Monday EST and watch for the email Please re confirm today that well will use net meeting Share this post Link to post Share on other sites
pvision 0 Report post Posted November 23, 2019 Be aware my email goes through a third party spam filter, it can delay messages 15 - 30 minutes Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 25, 2019 Hello @pvision, I'll send an email through the ticket. Please respond through that as well. Cheers! Share this post Link to post Share on other sites
pvision 0 Report post Posted November 25, 2019 I will be at the computer starting at 7:45am until 9 tomorrow Tuesday will be at the computer starting at 7:45am until 9 tomorrow Tuesday Remember my third party spam filter can delay email by 30 minutes Share this post Link to post Share on other sites
pvision 0 Report post Posted November 26, 2019 I'm here ready, and waiting for your email. 7:25 am Tuesday Share this post Link to post Share on other sites
