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Every Nitro Portal Says My License/Serial Number isn't valid - but it is from Nitro's purchase confirmation email!

Daniel King

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I am very frustrated at this point. Cleverbridge pointed me back to Nitro. I bought Nitro pro almost two months ago and still cannot use the pro/full featured version. This is a ridiculous way to submit support tickets as well! Get a support ticket software like Zendesk. Please message me as I do not want to share my purchase information and private information on a public forum. 


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  • Official Nitronaut

Helo @djking33,

Thanks for reaching out to us! I am happy to assist you.

Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: 

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

Please let me know how that goes.

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This is the same for me. I have uninstalled 11, re-booted and  installed 13 then ;

  1. tried to use the activation assistant. which when I paste the pre-generated certificate into gonitro activation http://www.activationportal.me/selfservice/activation.aspx?Type=1&cid=7267&pid=7275&lang=en-US it says it is  an invalid licence code
  2. used the https://licenses.gonitro.com/prd/portal., input my serial number from cleverbridge email and the response I get is "please enter a valid serial number"

......ahhhhhhhhhh this is driving me nuts and stopping me working


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  • Official Nitronaut
Allain Umailin

Hello @Woody,

Thank you for reaching out to us through our Community Forums!

After checking your account records, we can see you already submitted a support ticket for the same concern.

For better case handling, kindly respond to the email message that was sent to you through the support case.


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