Daniel King Posted November 23, 2019 Report Share Posted November 23, 2019 Hello, I am very frustrated at this point. Cleverbridge pointed me back to Nitro. I bought Nitro pro almost two months ago and still cannot use the pro/full featured version. This is a ridiculous way to submit support tickets as well! Get a support ticket software like Zendesk. Please message me as I do not want to share my purchase information and private information on a public forum. Dan Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 25, 2019 Official Nitronaut Report Share Posted November 25, 2019 Helo @djking33, Thanks for reaching out to us! I am happy to assist you. Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
Woody Posted November 25, 2019 Report Share Posted November 25, 2019 This is the same for me. I have uninstalled 11, re-booted and installed 13 then ; tried to use the activation assistant. which when I paste the pre-generated certificate into gonitro activation http://www.activationportal.me/selfservice/activation.aspx?Type=1&cid=7267&pid=7275&lang=en-US it says it is an invalid licence code used the https://licenses.gonitro.com/prd/portal., input my serial number from cleverbridge email and the response I get is "please enter a valid serial number" ......ahhhhhhhhhh this is driving me nuts and stopping me working ray Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 26, 2019 Official Nitronaut Report Share Posted November 26, 2019 Hello @Woody, Thank you for reaching out to us through our Community Forums! After checking your account records, we can see you already submitted a support ticket for the same concern. For better case handling, kindly respond to the email message that was sent to you through the support case. Cheers! Link to comment Share on other sites More sharing options...
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