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Serial Number Will Not Activate


Shano161
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Transferring to a new computer.  I have deactivated my old Nitro Pro and gone through the steps on the website and confirmed by serial number through the serial number portal but when I attempt to activate on the new computer it remains an 'unrecognised serial number'.  Please advise on fix.

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Hi Leslie,

Thank you for the info, however, Nitro 11 (and Nitro 10) will not install.  I am on a Windows 10, 64 bit, OS.  Any suggestions would be welcomed.

Thanks,

Shane

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On 11/26/2019 at 1:13 AM, Leslie V. said:

Hello @Shano161

Your Nitro Pro 11 serial number will only work if you installed Nitro Pro 11. You can get the correct installer from here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464

Cheers!

HI,

This has not helped.  Neither Nitro Pro 11 or 10 will install on my new computer (Windows 10 64 Bit OS).  Please help.

Thanks,

Shane

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