Shano161 Posted November 24, 2019 Report Share Posted November 24, 2019 Transferring to a new computer. I have deactivated my old Nitro Pro and gone through the steps on the website and confirmed by serial number through the serial number portal but when I attempt to activate on the new computer it remains an 'unrecognised serial number'. Please advise on fix. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 25, 2019 Official Nitronaut Report Share Posted November 25, 2019 Hello @Shano161 Your Nitro Pro 11 serial number will only work if you installed Nitro Pro 11. You can get the correct installer from here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Cheers! Link to comment Share on other sites More sharing options...
Shano161 Posted November 25, 2019 Author Report Share Posted November 25, 2019 Hi Leslie, Thank you for the info, however, Nitro 11 (and Nitro 10) will not install. I am on a Windows 10, 64 bit, OS. Any suggestions would be welcomed. Thanks, Shane Link to comment Share on other sites More sharing options...
Shano161 Posted November 27, 2019 Author Report Share Posted November 27, 2019 On 11/26/2019 at 1:13 AM, Leslie V. said: Hello @Shano161 Your Nitro Pro 11 serial number will only work if you installed Nitro Pro 11. You can get the correct installer from here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Cheers! HI, This has not helped. Neither Nitro Pro 11 or 10 will install on my new computer (Windows 10 64 Bit OS). Please help. Thanks, Shane Link to comment Share on other sites More sharing options...
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