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Keeps deactivating


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I have installed Nitro Pro and entered the activation key and it will work fine for a day or 2 then it will say that the product has not been activated and i need to enter my activation code. I enter the code and it says -23: Error Licence number already in use. I have been able to go into submit a support ticket and follow the activation option where i deactivate the licence. This does work and the system accepts the activation code but a day or 2 later the same things happens again and i have to go through the same process. Can you please tell me how i can go about keeping my product active? 

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  • Official Nitronaut
Allain Umailin

Hello @Ronson,

Thank you for reaching out to us through our Community Forums!

After checking your account records, we can see you already submitted a support ticket for the same concern.

For better case handling, kindly respond to the support case and provide some Dates/Times you are available this week so my colleague from APAC team can connect with you.


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