Coolnagard Posted November 26, 2019 Report Share Posted November 26, 2019 I have installed Nitro Pro and entered the activation key and it will work fine for a day or 2 then it will say that the product has not been activated and i need to enter my activation code. I enter the code and it says -23: Error Licence number already in use. I have been able to go into submit a support ticket and follow the activation option where i deactivate the licence. This does work and the system accepts the activation code but a day or 2 later the same things happens again and i have to go through the same process. Can you please tell me how i can go about keeping my product active? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 26, 2019 Official Nitronaut Report Share Posted November 26, 2019 Hello @Coolnagard, I cannot locate your serial number using your email address. Can you please send it to me via direct message so I can check? Thanks! Link to comment Share on other sites More sharing options...
Ronson Posted November 26, 2019 Report Share Posted November 26, 2019 I've got similar issue, every 24hrs it goes back to "Expired Trial". Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 27, 2019 Official Nitronaut Report Share Posted November 27, 2019 Hello @Ronson, Thank you for reaching out to us through our Community Forums! After checking your account records, we can see you already submitted a support ticket for the same concern. For better case handling, kindly respond to the support case and provide some Dates/Times you are available this week so my colleague from APAC team can connect with you. Cheers! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now