toniw85224 Posted November 26, 2019 Report Share Posted November 26, 2019 (edited) I purchased the Nitro Pro 12 in February of this year. Recently I got a message saying "trial mode expired". When I searched for help it told me to deactivate. When I did so I had 1 download left. I tried to reactivate and it won't let me. Furthermore it tells me I have 0 activations left now. Please help. Edited November 26, 2019 by toniw85224 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 27, 2019 Official Nitronaut Report Share Posted November 27, 2019 Hello @toniw85224, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
toniw85224 Posted November 27, 2019 Author Report Share Posted November 27, 2019 thank you i have messaged you with all the details Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 27, 2019 Official Nitronaut Report Share Posted November 27, 2019 Hello @toniw85224, I just replied to your private message. Cheers! Link to comment Share on other sites More sharing options...
user Posted November 28, 2019 Report Share Posted November 28, 2019 I am having a similar issue. Please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 28, 2019 Official Nitronaut Report Share Posted November 28, 2019 Hello @user, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
user Posted November 29, 2019 Report Share Posted November 29, 2019 Hi AllianU, thank you for responding. I have sent you a private message with the details requested. Link to comment Share on other sites More sharing options...
Active user of Nitro Posted December 2, 2019 Report Share Posted December 2, 2019 I am having the same issue. Please help Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 2, 2019 Official Nitronaut Report Share Posted December 2, 2019 Hello @Active user of Nitro, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 2, 2019 Official Nitronaut Report Share Posted December 2, 2019 Hello @user, Thank you for providing your Nitro Pro 12 serial number via private message. Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12.16 using these offline link/s: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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