Nadine Cornett 0 Report post Posted December 1, 2019 Reformatted hard drive to factory settings. Now trying to reinstall my Nitro Pro v9 but it won't accept my activation code. I'm now running Windows 10. I upgraded the original software 8/26/14 and confirmation email was sent to an old address. I do have a hard copy of the confirmation. I've used the tool to enter my serial number and deactivated, but still can't activate. Thanks Nadine Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted December 2, 2019 Hello @Nadine Cornett Thank you for contacting us. Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information (via direct message) so we can look up your account. 1. First and last name of purchaser 2. Email address used purchase Nitro 3. Order reference number If you did not purchase Nitro from our website and have the CD your serial number will be located on the back of the CD sleeve. It may be labelled as Activation Code. (Please keep in mind that if you purchased Nitro from a re-seller we will not have the information on our systems) I look forward to hearing back from you. Share this post Link to post Share on other sites
Nadine Cornett 0 Report post Posted December 2, 2019 Leslie Attached is a link to a pdf file containing all of my documentation that you requested. Hopefully this will answer all of your questions and facilitate me being able to once again use this wonderful software.? Thanks Nadine Cornett file:///C:/Users/Cornetts/OneDrive/Home/Computers/Nitro Pro v9 documentation 12-2-19.pdf Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted December 5, 2019 Hello Nadine, The link is not working. Please send us a the PDF copy instead. Thanks! Share this post Link to post Share on other sites
Nadine Cornett 0 Report post Posted December 15, 2019 I'm DM you my documentation today. (Sunday, 12-15-19) Please watch for it. Thanks Nadine Share this post Link to post Share on other sites
Nadine Cornett 0 Report post Posted December 20, 2019 Did you receive my pdf files I sent last week? Here's a copy again. file:///C:/Users/Cornetts/OneDrive/Home/Computers/Nitro Pro v9 documentation 12-2-19.pdf Share this post Link to post Share on other sites
Nadine Cornett 0 Report post Posted December 20, 2019 Leslie, I'm going to DM you a copy of the .pdf. Thanks Nadine (conversation started Dec. 1) Share this post Link to post Share on other sites
