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Can't activate

Nadine Cornett

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Nadine Cornett

Reformatted hard drive to factory settings.  Now trying to reinstall my Nitro Pro v9 but it won't accept my activation code.  I'm now running Windows 10.  I upgraded the original software 8/26/14 and confirmation email was sent to an old address.  I do have a hard copy of the confirmation.  I've used the tool to enter my serial number and deactivated, but still can't activate.  Thanks Nadine

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  • Official Nitronaut

Hello @Nadine Cornett

Thank you for contacting us.

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information (via direct message) so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

If you did not purchase Nitro from our website and have the CD your serial number will be located on the back of the CD sleeve. It may be labelled as Activation Code.
(Please keep in mind that if you purchased Nitro from a re-seller we will not have the information on our systems)

I look forward to hearing back from you.    

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Nadine Cornett


Attached is a link to a pdf file containing all of my documentation that you requested.  Hopefully this will answer all of your questions and facilitate me being able to once again use this wonderful software.?  Thanks Nadine Cornett

file:///C:/Users/Cornetts/OneDrive/Home/Computers/Nitro Pro v9 documentation 12-2-19.pdf

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  • 2 weeks later...

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