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New Laptop - unable to activate

Brad J

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I just purchased Nitro Pro productivity Suite in October. I have a new computer now and have Nitro Pro installed. The activate link in the software doesn't work. When opening the software there is an error code message "Nitro pro has encountered an error with your license - re-try activation" Code 2023. Tried reactivating and serial number isn't recognized. reinstalled software with same result. I have also followed the activation link from the forum page and get serial number not recognized message. Please help

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Allain Umailin

Hello @Brad J,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this incovenience.

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly respond to the email message that was sent to you through the support case and provide a screenshot of the error message.


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