adw_uk 0 Report post Posted December 6, 2019 Purchased 3x Nitro Productivity Suite licences on 8/10/19 and all 3 installed ok. 1 PC now upgraded to WinX and Nitro has deactivated. I have 3 serial numbers but don't know which serial went on which PC. When I try the licencing portal it says 'please enter a valid serial number' Cant find any technical support helpline to call its concealed to well. Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 6, 2019 Hello @adw_uk, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The serial numbers of your Nitro Pro. -The Computer IDs of the two machines that did not upgrade the operating system. Please refer to this article on how to get them: https://kb.gonitro.com/knowledgebase/#/search/ID/000003832 To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
adw_uk 0 Report post Posted December 9, 2019 (edited) AllainU I have PM'd the invoice PDF and the 3x Serials in the e-mails that each come up saying they are invalid. I am offsite from my client so have e-mailed them to try and gather the info on the 2 licences in use. Edited December 9, 2019 by adw_uk spelling Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 10, 2019 Hi @adw_uk, Thank you for your response. Kindly note I just replied to your private message to further assist you. Cheers! Share this post Link to post Share on other sites
