adw_uk Posted December 6, 2019 Report Share Posted December 6, 2019 Purchased 3x Nitro Productivity Suite licences on 8/10/19 and all 3 installed ok. 1 PC now upgraded to WinX and Nitro has deactivated. I have 3 serial numbers but don't know which serial went on which PC. When I try the licencing portal it says 'please enter a valid serial number' Cant find any technical support helpline to call its concealed to well. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 6, 2019 Official Nitronaut Report Share Posted December 6, 2019 Hello @adw_uk, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The serial numbers of your Nitro Pro. -The Computer IDs of the two machines that did not upgrade the operating system. Please refer to this article on how to get them: https://kb.gonitro.com/knowledgebase/#/search/ID/000003832 To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
adw_uk Posted December 9, 2019 Author Report Share Posted December 9, 2019 (edited) AllainU I have PM'd the invoice PDF and the 3x Serials in the e-mails that each come up saying they are invalid. I am offsite from my client so have e-mailed them to try and gather the info on the 2 licences in use. Edited December 9, 2019 by adw_uk spelling Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 10, 2019 Official Nitronaut Report Share Posted December 10, 2019 Hi @adw_uk, Thank you for your response. Kindly note I just replied to your private message to further assist you. Cheers! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now