License Error

[Yadi]

Good Afternoon,

I have change laptop 2 times and I was able to activate and deactivate my license at both times, but when I try to reactivate Nitro v12 to my last laptop is giving me an error and can't seem to resolve it.

Can you please help me reactive my license to my new laptop?

Thank you 

Yadira

[Allain Umailin]

Hello @Yadi,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your Nitro Pro 12 license, so you can now activate by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

[Yadi]

Hello,

I try the prompts that you indicate but I don't have the Activate option only the deactivate option.

When I select the deactivate option and enter the serial number I get this error

[Allain Umailin]

Hello @Yadi,

Thank you for your response.

In order for me to further assist you with your concern, could you please provide a screen shot of the error message you are receiving?

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.