Adam S Posted December 7, 2019 Report Share Posted December 7, 2019 Word document conversions are failing in Nitro Pro 12. My attempts to fix are noted below. 1) I have attempted to uninstall, reboot and install the latest software version. FAILED 2) I have also tried removing the program and deleting the Nitro "appdata" and "programdata" folders, reboot and reinstalling. FAILED 3) I have reinstalled the print drivers from within Nitro PDF > Support Tools > PDF Creation. FAILED 4) I have manually removed the print driver and attempted to reinstall. FAILED 5) I have tested print with "PDF Creator" from within Word.... it works, no issues. So the issue appears to be within Nitro Pro 12. PLEASE HELP. --Adam Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 9, 2019 Official Nitronaut Report Share Posted December 9, 2019 Hello @Adam S We have created a support ticket so we can assist you directly. Cheers! Link to comment Share on other sites More sharing options...
Adam S Posted December 9, 2019 Author Report Share Posted December 9, 2019 Thank you Leslie. With a support ticket, where do I go to access the support ticket? --Adam Link to comment Share on other sites More sharing options...
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