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Diane Roth

Unable to preview my files

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Diane Roth

Hi, I downloaded Nitro Pro 12 and now I am unable to preview my files in the explorer window anymore. 

I have done everything from Repair to Delete and reinstall but I keep getting the message that an error in the Nitro PDF Preview Handler.

Please help me!!!!!! Thank you for your time and assistance on this matter.

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AllainU

Hello @Diane Roth,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly respond to the email message that was sent to you through the support case.

Cheers!

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Dominic78

Hi AllainU - I think I have the same issue with Nitro Pro 13 and WIN 10. When I use Adobe as standard App - no problem with the Windows Explorer preview.

When I use Nitro as standard App - the preview will not show anything at my WIN Explorer Preview Window ... How can I fix it ?

 

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AllainU

Hello @Dominic78,

Thank you for reaching out to us through our Community Forums!

To further troubleshoot this preview issue, kindly refer to these steps:

1. Run a repair on Nitro Pro 13. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

2. Re-register the DLL file using the following Administrator command (Admin CMD): 

For 32-bit:
regsvr32 -u "C:\Program Files (x86)\Nitro\Pro\13\NitroPDFPreviewHandler.dll" 
regsvr32 "C:\Program Files (x86)\Nitro\Pro\13\NitroPDFPreviewHandler.dll" 

For 64-bit:
regsvr32 -u "C:\Program Files\Nitro\Pro\13\NitroPDFPreviewHandler.dll" 
regsvr32 "C:\Program Files\Nitro\Pro\13\NitroPDFPreviewHandler.dll"
 

Thank you very much in advance and I am looking forward to hearing back from you. 

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Chris_Chris

I am having the same issue. We upgraded to new computer with Windows 10 and I cannot preview in File Explorer or Outlook. I have Nitro Pro 10.

 

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