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Hello! I have a scenario for which I needed some help from customer service. I contacted them using the chat feature of the web site, and during my conversation, they told me they understood my request, but to get further help I'd need to contact someone through the forums. I saved a transcript of the conversation, and would be more than happy to PM it to someone. I just don't want to throw it all out here publicly. Would someone with Nitro moderating here be willing to volunteer to receive my request over PM?

Thank you very much, in advance, for any help!


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  • Official Nitronaut
Allain Umailin

Hello @Jim @ HVLLC,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The transcript of your conversation with another representative
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. or you can go to Control Panel > Programs and Features.
-More details about your concern.

To send them via private message, hover your mouse on top of my name 'AllainU'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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