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I can't enter my activation code


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I have a new computer and bought Nitro. I downloaded the trial version and the program prompted me to enter the activation code. When I hit the button to activate nothing happens. When I try to access activation through the help tab its the same - no window pops up for me to enter a code into.

I don't know if the issue is related but the nitro program also says when I launch it that I have changed the time on my computer and so the trial is expired... I don't think that should matter since I have a key... but again I can't actually enter the key.

I have also tried uninstalling and installing nitro fresh a few times.

I love Nitro but this error has caught me at a bad time on a business trip. If I can't get a resolution decently quick I'm gonna have to seek out other options.


Thanks in advance



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  • Official Nitronaut

Hello @Gabe

Thanks for contacting us!

I cannot locate your key using the email address you provided. Please send it to me via direct message so I can check.


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