Activation code not working

[Joel Jackson]

Good day, 

I recently purchased a nitro pro licence for my company (through a different email address) and the reference number was #2045vwxyz. 

How ever when i have tried to enter the activation code (Serial Number) the error says it does not exist (-20:Error). 

I have tried to upgrade from pro 12 to 13 however there is a download error around 66% and that does not work either.

 

Please help, I have an urgent need to use the product. 

 

Kind regards, 

Joel  

Edited December 17, 2019 by AllainU

[Joel Jackson]

Good day, 

I recently brought a single license for nitro pro yet when I try use the serial number it says does not exist (-20:Error). 

I used a different company email but I do have the reference number (2045vwxyz).

Please can you urgently attend to this matter. 

Kind regards, 

Joel

Edited December 17, 2019 by AllainU

[Allain Umailin]

Hello @Joel Jackson,

Thank you for reaching out to us through our Community Forums!

Please be informed that '-20: Error - Invalid License Number' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 13. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 13 using these offline link/s:

x32 http://install.nitropdf.com/professional_1382140/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1382140/en/retail/nitro_pro13_ba_x64.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps!