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My computer crashed, had to have new hard drive installed.  I have now downloaded NITRO Pro but I cannot get the activation to work. 

I have gone to the activation support and input my serial number, it finds it. When I try to deactivate, it says I cannot. 

I have tried to make a ticket, but when I do that it doesn't find my serial number. 

I am at a loss of what to do next. 


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  • Official Nitronaut

Hello Keina,

Thank you for contacting us!

I released your key so you can reactivate. Can you please try again and let me know how that goes?

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