Manuel Alv. Posted December 19, 2019 Report Share Posted December 19, 2019 Hello, I have been trying to solve the issues I am experiencing when launching the app for almost one month, but the answers to my case takes a lot, and all the fixes I have been given have not solved the issues. I have decided to post a topic so maybe I can more visibility to this problem as I have read that more people are having trouble that may be similar. Since I "upgraded" from 12 to Nitro Pro 13 (updated to the latest build 126.96.36.199) it takes up to 1 minute to start and run properly. During that minute, the app crashes or freezes and it is not possible to use any tool. This happens when launching Nitro app or opening a PDF file directly. I have realised also that, during that minute, CPU usage reaches almost 30% and, after that period, when app runs well, it takes 2-4% as usual. My case is 00215292, and Ivan R is my support agent. I am really getting tired of this, as I am not able to work efficiently. I would like to go back to Nitro Pro 12, but every time I ask for it, my inquiry is ignored. Hoping to solve this issue at the earliest. Thanks. ManuelAlv Link to comment Share on other sites More sharing options...
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