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Upgrade question


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I received an email offering a discounted upgrade to the latest version. But it does not say which version. When I entered my Version 13 serial number for verification, it was not accepted. Is this upgrade to version 13, which I already have, or is there a newer version? Nitro really needs to tell the customer what version it is talking about. Thank you for your help.

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  • Official Nitronaut
Allain Umailin

Hello @Laflauta,

Thank you for reaching out to us through our Community Forums!

Before I can answer your questions, could you please provide your Nitro Pro 13 serial number?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This is very critical because our records only shows your Nitro Pro 12.

Thank you very much in advance and I am looking forward to hearing back from you. 

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