Jump to content

Not accepting my Nitro S/N for upgrade


NextStep Support

Recommended Posts

  • Official Nitronaut
Allain Umailin

Hello @NextStep Support,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro you are having issue upgrading?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @NextStep Support,

Thank you for the private message.

To further assist you with your concern, an adjustment has been made on your Nitro Pro 11 serial number so please try upgrading it again to Nitro Pro 13 by going to our Upgrade Portal.

Thank you for choosing Nitro and I hope this helps!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.