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S/N does not exist


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Switched computers and trying to activate Nitro on my new PC.  Getting the "serial number does not exist" message.  I know I installed Nitro 13 and believe I purchased 12. How can I get the download for version I purchased?

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  • Official Nitronaut
Allain Umailin

Hello @Lily,

Thank you for reaching out to us through our Community Forums!

After checking your account, I can see you were able to install and activate your Nitro Pro 12 program.

Should you have further questions, please do not hesitate to reach-out again.

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