Lily 0 Report post Posted December 27, 2019 Switched computers and trying to activate Nitro on my new PC. Getting the "serial number does not exist" message. I know I installed Nitro 13 and believe I purchased 12. How can I get the download for version I purchased? Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 27, 2019 Hello @Lily, Thank you for reaching out to us through our Community Forums! After checking your account, I can see you were able to install and activate your Nitro Pro 12 program. Should you have further questions, please do not hesitate to reach-out again. Share this post Link to post Share on other sites
