donkrodgers Posted December 31, 2019 Report Share Posted December 31, 2019 I purchased Nitro Pro 12and VIP access on 6/25/2019. I can provide the both the reference and invoice number. I am not able to check availability for upgrade because I get an error saying "We are unable to validate your serial number" at www.gonitro.com/support/upgrade . I want to upgrade to Nitro Pro 13 at no additional cost as promised by my VIP Access. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 31, 2019 Official Nitronaut Report Share Posted December 31, 2019 Hello @donkrodgers, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, please try upgrading to Nitro Pro 13 again using your Nitro Pro 12 serial number. Thank you for choosing Nitro and Happy New Year! Link to comment Share on other sites More sharing options...
donkrodgers Posted December 31, 2019 Author Report Share Posted December 31, 2019 Thank you for the prompt response. But when I try to activate Nitro Pro 13, I get: The serial number entered does not exist. I'm cutting and pasting from the order summary and have verified that the number is correct. I've tried with and with the hyphens. I can provide the serial number if you need it. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 31, 2019 Official Nitronaut Report Share Posted December 31, 2019 Hello @donkrodgers, To upgrade your Nitro Pro 12 to Nitro Pro 13 for free, kindly access our Upgrade Portal and enter your Nitro Pro 12 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number and use it to activate your Nitro Pro 13. I hope it helps and Happy New Year! Link to comment Share on other sites More sharing options...
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