Converting PDF's to Image

[angusdesign]

Hi, Nitro Pro is closing and reopening whenever i try to convert a PDF to image file. I have tried modifying the options and using different PDF's but same each time. The "exporting pdf file" dialog box hangs on 0% then shuts. Any ideas anyone? Am i able to get support from Nitro tech without VIP subscription?

Thanks 

[Leslie V]

Hello @angusdesign

Thanks for posting here!

Please provide us with the following:

• the file you are converting
• your exact steps (please be specific)
• some screenshots of what you see
• the exact version you are using (to check, you can go to Help >> About Nitro Pro)

Cheers!

[angusdesign]

Hi.

• File attached but, have tried others.
• Open PDF>Convert tab>"To image">Chose pages>all>ok.....Nitro then closes and reopens. I have tryed changing the settings within the "To image" dialog box i.e. image file type and location but get the same crash.
• Screen shots attached.
• Screen shot attached.

Cant work out how to attach files, so please find link below

https://1drv.ms/u/s!AsTft74ZWT-egel8MuU5W8rnyvKosQ?e=PdaaF5

many thanks 

James 

 

[Leslie V]

Hello @angusdesign

There was a known crashing issue with the build that you are on.

Please completely uninstall Nitro Pro 13, and then reinstall using the latest update (13.8.2.140) from here: https://www.gonitro.com/nps/product-details/downloads

Kindly let me know how that goes.