Renee Ethridge Posted January 2, 2020 Report Share Posted January 2, 2020 (edited) I had to have my hard drive replaced. I tried to follow online instructions for re-installing Nitro. I downloaded the free trial. I opened Nitro Pro. I clicked on Activatation. I typed in my serial number. I deactivated my license and then retyped my serial number. Still it tells me the serial number does not exist. I copied and pasted the serial number from the online license search. Still it tells me the serial number does not exist. I believe the issue is that the free trial is Nitro Pro 13 and my license/serial number is for Nitro Pro 12. My serial number is 234600-xxxxxx-yyyyyy my email is firstname.lastname@example.org Edited January 2, 2020 by AllainU Link to comment Share on other sites More sharing options...
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