doro91 Posted January 6, 2020 Report Share Posted January 6, 2020 I bought the initial activation almost a year ago, unfortunately my old computer was giving me issues and I had to get it replaced. I was able to successfully install the program, but when it came down to the activation portion, the activation assistant said that my serial number did no exist. I followed the link given to submit a support request and clicked the activation button and applied the serial number, it then told me I had 0 activation's and 2 available activation's left and to click on the deactivate button. Once I did that, another box popped up saying "Sorry. You may only deactivate 0 devices". So I'm not sure what I'm doing wrong. If anyone can please help, I would greatly appreciate it. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 6, 2020 Official Nitronaut Report Share Posted January 6, 2020 Hello @doro91, Thank you for reaching out to us through our Community Forums! Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12 using these offline link/s: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
doro91 Posted January 6, 2020 Author Report Share Posted January 6, 2020 Got it! I just tried it and was successful. Thank you very much for your help! Link to comment Share on other sites More sharing options...
Raymond Posted January 6, 2020 Report Share Posted January 6, 2020 3 hours ago, AllainU said: Hello @doro91, Thank you for reaching out to us through our Community Forums! Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12 using these offline link/s: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps! I am having the same problem, but my original purchase was Nitro Pro 10, are the links the same? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 6, 2020 Official Nitronaut Report Share Posted January 6, 2020 Hello @Raymond, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 10? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thanks and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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