Activation error despite 0 activations

[RichardHaven]

I'm having an issue activating a serial number. The error I get is the license has maximum amount of activations however according to the portal the number of activations is zero. Can you help?

[Allain Umailin]

Hello @RichardHaven,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thanks and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @RichardHaven,

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!