AnneL 0 Report post Posted January 8, 2020 I recently purchased an upgrade for my Nitro Pro to 13. The whiteout feature wasn't working properly, so I uninstalled and then reinstalled. I now can't get the activation to work and the serial number cannot be found. I purchased directly from you - have my receipt from Cleverbridge, but I can't activate my reinstallation. Share this post Link to post Share on other sites
AnneL 0 Report post Posted January 8, 2020 OK Looks like someone fixed that problem as I am now able to get an activation screen to put the serial number in and that fixed one issue. However, I am still having an issue with the whiteout feature. It worked fine yesterday, but today, it doesn't allow me to have a small selection field. It is only a giant box or nothing. Share this post Link to post Share on other sites
AnneL 0 Report post Posted January 8, 2020 OK Looks like someone fixed that problem as I am now able to get an activation screen to put the serial number in and that fixed one issue. However, I am still having an issue with the whiteout feature. It worked fine yesterday, but today, it doesn't allow me to have a small selection field. It is only a giant box or nothing. Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 8, 2020 Hello @AnneL, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)? -Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. -Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. -A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AnneL 0 Report post Posted January 11, 2020 (edited) It is a new issue. Happens with every document regardless of the type of mouse used. There were no windows updates. Version 13.8.2.140 There is not a screenshot of an error because there isn't one. I was able to white out a single line and now the minimum height is about 5 lines. Happens with Shapes & White out. I tried to attach the screenshot as an attachment. but all it says is I have no existing attachments and won't allow upload. Edited January 11, 2020 by AnneL Share this post Link to post Share on other sites
AnneL 0 Report post Posted January 13, 2020 HELP ME PLEASE Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 13, 2020 Hello @AnneL, In order to further assist you, please send me a copy of the file you are working with. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message' Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AnneL 0 Report post Posted January 14, 2020 I sent you a message. Please don't make me wait another 2-3 days to get a resolution... Share this post Link to post Share on other sites
