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My Nitro cannot print. ver.


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  • Official Nitronaut
Allain Umailin

Hello @JAB,

Thank you for reaching out to us through our Community Forums!

Kindly note we have released a newer version of Nitro Pro 13.

Since I am unable to pull-up your account, could you please provide the serial number?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thanks and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @JAB,

Thank you for the private message.

In order to fix this printing issue with your Kyocera printer, I highly suggest updating to Nitro Pro using below direct installers:

x32 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

Before you proceed running the correct installer, please be aware that a system reboot will be required at the end of Nitro Pro 13 deployment so we highly encourage to deploy during your maintenance window.

To learn more about some enhancements and fixes with Nitro Pro 13, please visit this page from time to time: https://www.gonitro.com/nps/product-details/release-notes

Thank you for choosing Nitro and I hope this helps!

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