Arvinder Posted January 10, 2020 Report Share Posted January 10, 2020 Hi, I have Nitro 11 and Nitro 9 on 2 of my computers but I am in the process of updating the windows. My Nitro 11 has stopped working and I can not even figure out the serial number of it so I can inactivate it on Nitro website and reactivate it. Another problem is if I inactivate it then how will I reinstall it after updating the windows as I don't have installation file for 9 & 11 version. From website I only get it for Nitro 13. Let me know. Thanks, Arvinder Link to comment Share on other sites More sharing options...
Arvinder Posted January 10, 2020 Author Report Share Posted January 10, 2020 I have also purchased the software assurance for Nitro Pro 11 at the time of purchase in Feb 2018. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 10, 2020 Official Nitronaut Report Share Posted January 10, 2020 Hello @Arvinder, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial numbers of your Nitro Pro programs? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thanks and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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