Overprint 0 Report post Posted January 13, 2020 Hi there I had to change my old PC (OS W7) which had Nitro Pro 9 installed on it. MY new PC has OS W10 and does not support Nitro Pro 9 therefore, I had to download Nitro Pro 13. Unfortunately, this version does not recognise my previous Nitro Pro 9 serial number and cannot be activated. I am aware that there is a discount for users that have had an older version of Nitro Pro when upgrading to a newer version, but how can I do it if nitro website cannot verify my Nitro Pro 9 serial number. It does however, allowed me to deactivate the license but that's were I am stuck.... Can anyone please advise? Thank you Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 13, 2020 Hello @Overprint, Thank you for reaching out to us through our Community Forums! Kindly note that our Activation Portal as of the moment can only Deactivate, not to Activate. To further assist you, looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 9. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 9 using these offline link/s: x32-bit: http://install.nitropdf.com/pro9/en/retail/nitro_pro9.exe x64-bit: http://install.nitropdf.com/pro9/en/retail/nitro_pro9_x64.exe If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Alternatively, if you are interested in upgrading your license to Nitro Pro 13, kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number:https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13. Thank you for choosing Nitro and I hope this helps! Quote Share this post Link to post Share on other sites
Overprint 0 Report post Posted January 15, 2020 On 1/13/2020 at 10:44 PM, AllainU said: Hello @Overprint, Thank you for reaching out to us through our Community Forums! Kindly note that our Activation Portal as of the moment can only Deactivate, not to Activate. To further assist you, looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 9. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 9 using these offline link/s: x32-bit: http://install.nitropdf.com/pro9/en/retail/nitro_pro9.exe x64-bit: http://install.nitropdf.com/pro9/en/retail/nitro_pro9_x64.exe If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Alternatively, if you are interested in upgrading your license to Nitro Pro 13, kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number:https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13. Thank you for choosing Nitro and I hope this helps! All working! Thank you very much! Quote Share this post Link to post Share on other sites
