activation problem

[dcpima]

I am attempting to activate nitropro 13 on a third computer but it is saying that I have no more computers available. I thought that the license covers 3 machines.

When I go the activation support page and enter my serial number I get a message saying the number is not valid.  Please advise.

 

Thank ou.

[Allain Umailin]

Hello @dcpima,

Thank you for reaching out to us through our Community Forums!

Kindly note that our Activation Portal as of the moment can only accept serial numbers with format 23460x-xxxxxx-xxxxxx where 'x' are random numbers.

With the release of Nitro Pro 13, it is now using a different format (5049xxxxxxxxxxxxxx) and will soon be integrated into the same portal in the next coming months. As much as we would like to provide an ETA, it is not yet available.

 

Upon checking our records, I was able to see that you have purchased a single user license. A single-user license can be used on two machines as long as you follow the rules outlined in our End User License Agreement (EULA):

'Licensee may install one copy of the Licensed Software on a single computer. The primary user of the computer on which the Licensed Software is installed may install a second copy of the software for his or her exclusive use on either a portable computer or a computer located at his or her home, provided the software on the portable or home computer is NOT USED at the same time as the software on the primary computer.'

If you would like to activate your program on your third machine, you may need to purchase another single-user license in this page: https://www.gonitro.com/pricing

Thank you for choosing Nitro and I hope this helps!