Jump to content
AlanH

Error 23 - License Number Already Used

Recommended Posts

AlanH

I am trying to activate Nitro Pro 10 on a new computer. I Deactivated the serial number on the old computer and also online. It says that I have 0 number of activation and 2 activations allowed and I am not able to activate.

Message reads the following:

"You have reached the maximum number of installations allowed for this license. Please deactivate Nitro Plus from another computer that has used this serial number, before attempting to activate again."

Share this post


Link to post
Share on other sites
AllainU

Hello @AlanH,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

Share this post


Link to post
Share on other sites
Albert66

HFi Allain.

I have the same issue. I have purchased a new laptop, deactivated my licens on the old one but can not activate on my new pc. I have deactivated all on my activation page, and it states that none is activated and two is allowed. 

How ever I get the error 23: the licens is already in use. I run Nitro 10 on my desktop pc without a problem so there is something totally wrong here.

Hope you can fix this for me.

Share this post


Link to post
Share on other sites
AllainU

Hello @Albert66,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy 

As a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 10 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated.

 

Alternatively, if you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and this activation error will no longer happen.

Thank you for choosing Nitro and I hope this helps!

Share this post


Link to post
Share on other sites
AlanH

Hi AllainU, 

I tried activating now by doing what you outlined on your email and it did not work. I am still getting the same error.

What is the difference between Nitro Pro 10 and  Nitro Pro 13 with VIP Access (formerly Software Assurance)? I also tried entering the serial number on that link and the following error showed:

"We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue."

Share this post


Link to post
Share on other sites
AllainU

Hello @AlanH,

Thank you for the private message and my apologies for the delay.

I made an adjustment on your Nitro Pro 10 license so please try upgrading again to Nitro Pro 13 on your end.

I should also let you know that Nitro Pro 10 is no longer supported as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

Unfortunately, we have no comparison chart between Nitro Pro 10 and Nitro Pro 13 so please refer to this matrix as an alternative:

1.thumb.png.a2ef7ffa8b6d17560f3a773b57079731.png

Thank you for choosing Nitro and I hope this helps!

Share this post


Link to post
Share on other sites
Albert66

Hi Allain.

Thanks, that worked. I have now activated on my new pc.

I would like to upgrade to 13, but I see that the upgrade costs more than I originally payed for Nitro.

I have licenses on a lot of different software, and as a privat user I have no chance of keeping all softwares ut to date. Since Nitro 10 already offers much more than I need,  I feel no need to upgrade to Nitro 13 due to new features.

I urge you to make a light version made for privat users that offers the same features as Nitro 10.

 

 

 

Share this post


Link to post
Share on other sites
Sean Pickford, P.E.

Hi Allain,

I started another thread with the same issue with another Nitronaut.  The question for the serial numbers was provided in separate message as requested.  I have not received a response and it has been over a month.  I would appreciate some assistance.

Regards

Share this post


Link to post
Share on other sites
AllainU

Hello @Sean Pickford, P.E.,

Thank you for reaching out to us through our Community Forums!

To further assist you, please reply to the original thread after sending me the serial number via private message.

Thank you in advance and my sincere apologies for the delay.

Share this post


Link to post
Share on other sites
Daniel Hart

Hi Allain,

I am experiencing the same issue. We have deactivated all licenses, and https://licenses.gonitro.com/prd/portal shows 0 activations, 2 activations allowed, but we receive -23: Error - License number already used when attempting to activate Nitro Pro.

Daniel

Share this post


Link to post
Share on other sites
AllainU

Hello @Daniel Hart,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

Share this post


Link to post
Share on other sites
AllainU

Hi @Daniel Hart,

Thank you for the private message.

To further assist you, a change has been made on your Nitro Pro 11 license so you can activate the program on another machine by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

Thank you for choosing Nitro and I hope this helps.

Share this post


Link to post
Share on other sites
Daniel Hart

Thanks Allain, 

We've just successfully activated Nitro Pro 11. Appreciate the help.

Daniel

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.