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Hyperlinks lost or shifted when converting from MS Word


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I have a Word file with 3 images that each have a link to a different YouTube video.  When I convert the Word document to PDF, Nitro only keeps 1/3 hyperlinks.  The other two are just lost.  When I tried to convert the original file, it would keep all 3 but two of them would be shifted on the page.  To clarify, the images are exactly where I want them, but the "clickable" frame (which should be aligned with the image) would be shifted to the right by 2 inches so the reader would have to get lucky on clicking the link.  Any ideas on why some links survive the conversion and some don't?

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Allain Umailin

Hello @bokee88,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. or you can go to Control Panel > Programs and Features.
-A copy of the Word file (with sensitive information extracted) so I can replicate it on my end. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.
-A screen shot of the issue you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108

Thank you very much in advance and I am looking forward to hearing back from you. 

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