Trial Expired and Licensing Issue

[Paul Doyle]

My program has flagged me and said that my trial has expired.

Looking through the knowledge base, it says I should uninstall and load again.

Performed that routine and I still receive the trial expired message and when I try ti load my Serial Number , I am told that I have too many licenses activated.

At this time, I have Nitro Pro installed on my Desktop unit and that seems to be doing OK.

I have it installed on my laptop and it is experiencing the issues mentioned above.

These are the only two machines that have your software installed.

Please let me know what I need to do to get the laptop running with the full nitro program.

Thank you

SN: 50498v-xxxxxx-yyyyyy

Paulrdoyle@icloud.com

 

 

Edited January 29, 2020 by AllainU

[Allain Umailin]

Hello @paulrdoyle@icloud.com,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab from the affected machine?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you.