Nitro Pro is not responding

[BenjaminHe]

Nitro Pro always is not responding and doesn't work.

[Leslie V]

Hello @BenjaminHe

Thank you for reaching out!

So that we can troubleshoot the problem, please provide me with the following:

- A detailed description of the issue you are experiencing
- The file you are working on
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screenshot of what you are seeing or any error message you are receiving

I look forward to your response.
 

Edited January 31, 2020 by Leslie V.

[Barry C]

I have the same problem--one that seems to be an historical issue with Nitro Pro: The cursor disappears or doesn't work in Nitro Pro 12. I have the most recent version of Nitro Pro 12  (12.16.3.574) , and I just went through the ritual of repairing it without any luck. Searching a long document seems to guarantee it locks up despite having completed the search. The cursor may or may not disappear, but it becomes useless just the same.