Nitro Pro 11 Error #23

[Sean Pickford, P.E. 0]

We have two (2) devices that have V11 Nitro Pro (same license).  We have one (1) machine with V9, one (1) with V13 and two (2) with V12.

Recently one of the machines with V11 has shown Error 23, and no longer operates.  We have tried deleting the installation and reinstalling to no avail. 

We also went to the website to deactivate.  The website shows 0 activations. 

Any help would be appreciated.

Regards,

 

  

 

  

[Leslie V. 0]

Hello @Sean Pickford, P.E.

Thanks for reaching out to us!

Please send me your Nitro Pro 11 key so that I can check.

I can only locate your recent serial numbers using the email address you provided.

Thanks!

[Sean Pickford, P.E. 0]

I responded via a separate message on 02/04 & 02/11 because this is showing on google search.  It shows you have not read yet.

 

 

[Sean Pickford, P.E. 0]

 

On 2/4/2020 at 9:53 AM, Leslie V. said:

Hello @Sean Pickford, P.E.

Thanks for reaching out to us!

Please send me your Nitro Pro 11 key so that I can check.

I can only locate your recent serial numbers using the email address you provided.

Thanks!

I have not heard a response yet in regards to our question.  I provided the serial number in a separate message as this forum is public.

[AllainU 0]

Hello @Sean Pickford, P.E.,

Our sincere apologies for the delayed response.

Could you please send me a private message to provide your Nitro Pro 11 serial number?

Once I have this information, I will proceed checking its status in our licensing server and provide you an update within the day.

Thank you very much in advance and I am looking forward to hearing back from you.