Activation Nitro Pro 13 fails

[ctezyk@gmx.com]

My computer just installed a Microsoft update and now my Nitro Pro went to trial mode. I attempted to activate it again using both the original activation email and the resent serial number but the serial number was not recognized by the activation portal. The Activate button on the application does not work. My serial number is   50491w-xxxxxx-yyyyyy. Please advise how I can reactivate my software.

Edited February 14, 2020 by AllainU

[Allain Umailin]

Hello @ctezyk@gmx.com,

Thank you for reaching out to us through our Community Forums!

Kindly note that our Activation Portal as of the moment can only accept serial numbers with format 23460x-xxxxxx-xxxxxx where 'x' are random numbers.

With the release of Nitro Pro 13, it is now using a different format (5049xxxxxxxxxxxxxx) and will soon be integrated into the same portal in the next coming months. As much as we would like to provide an ETA, it is not yet available.

 

I am pleased to inform you that we have release Nitro Pro 13.8.2.140 that addresses this reverting to 'Expired Trial' issue so kindly update using below direct installers for the most updated build:

x32 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790    

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Should the program reverted to 'Trial' or 'Expired Trial' again, please do not hesitate to reach-out again by replying to this thread.

Thank you for choosing Nitro and I hope this helps!